Faqs
We have been made aware of fraudulent communications impersonating Eloozz and making false claims. Please note that any official communication from us will only come through our verified social media channels (with the blue check mark) or via our official website www.eloozz.com.
If you suspect you have been targeted by an online scam, we strongly advise you to contact your bank immediately. Your safety is our top priority, and we encourage all our customers to stay alert and cautious while shopping online.
Having trouble placing an order? We’re here to help!
If you’re using a mobile device or the Eloozz app, try completing your order through our website www.eloozz.com.
If you’re already using the website, please clear your cache and cookies, and if the issue continues, try switching to a different browser.
Still need help? Contact our Customer Care Team at: support@eloozz.com.
Please include the browser or device you’re using, any screenshots of the issue, and make sure to email us from the same address linked to your Eloozz account.
For instant support, you can also reach us via our Live Chat available on the website.
ORDER ISSUES
Where is my order?
Once your order has been dispatched from our warehouse, you’ll receive a dispatch email with a tracking link. You can then track your parcel directly with the courier. Orders are normally dispatched within 1–3 working days. If you can’t find your dispatch email, please remember to check your junk/spam folder.
Customer Care Live Chat: [Click here]
Customer Care Email:support@eloozz.com
Can I cancel or change my order?
Once an order has been placed unfortunately it cannot be cancelled or amended. You can return your order using our free returns service, or you can refuse delivery with the courier. The parcel will then be returned to us and we'll refund you. We’re hoping to be able to cancel or amend orders in the future!
Can I change my delivery address?
Once an order has been placed unfortunately it cannot be cancelled or amended.
Do you offer a price match service?
Unfortunately, we do not offer a price matching service. As a reputable retailer we do our utmost to remain as competitive as we can on the market to ensure our customers get the best value from shopping with us.
I haven't got my delivery confirmation
Make sure you also check your junk/spam folder, as sometimes our emails may end up there! If you still can’t find it and your order hasn’t arrived within our delivery timeframe, please get in touch with our Customer Care Team.
Customer Care Live Chat: [Click here]
Customer Care Email:support@eloozz.com
I didn't get an invoice in my parcel
We've gone paperless so you won't receive any paperwork in your parcel. You'll still get your order confirmation and dispatch via e-mail.
DELIVERY
Where is my order?
Once your order has been dispatched from our warehouse, you’ll receive a dispatch email with a tracking link. You can then track your parcel directly with the courier. Orders are normally dispatched within 1–3 working days. If you can’t find your dispatch email, please remember to check your junk/spam folder.
Customer Care Live Chat: [Click here]
Customer Care Email:support@eloozz.com
Can I cancel or change my order?
Once an order has been placed unfortunately it cannot be cancelled or amended. You can return your order using our free returns service, or you can refuse delivery with the courier. The parcel will then be returned to us and we'll refund you. We’re hoping to be able to cancel or amend orders in the future!
Can I change my delivery address?
Once an order has been placed unfortunately it cannot be cancelled or amended.
Do you offer a price match service?
Unfortunately, we do not offer a price matching service. As a reputable retailer we do our utmost to remain as competitive as we can on the market to ensure our customers get the best value from shopping with us.
I haven't got my delivery confirmation
Make sure you also check your junk/spam folder, as sometimes our emails may end up there! If you still can’t find it and your order hasn’t arrived within our delivery timeframe, please get in touch with our Customer Care Team.
Customer Care Live Chat: [Click here]
Customer Care Email:support@eloozz.com
I didn't get an invoice in my parcel
We've gone paperless so you won't receive any paperwork in your parcel. You'll still get your order confirmation and dispatch via e-mail.
CLICK & COLLECT
Where is my order?
Once your order has been dispatched from our warehouse, you’ll receive a dispatch email with a tracking link. You can then track your parcel directly with the courier. Orders are normally dispatched within 1–3 working days. If you can’t find your dispatch email, please remember to check your junk/spam folder.
Customer Care Live Chat: [Click here]
Customer Care Email:support@eloozz.com
Can I cancel or change my order?
Once an order has been placed unfortunately it cannot be cancelled or amended. You can return your order using our free returns service, or you can refuse delivery with the courier. The parcel will then be returned to us and we'll refund you. We’re hoping to be able to cancel or amend orders in the future!
Can I change my delivery address?
Once an order has been placed unfortunately it cannot be cancelled or amended.
Do you offer a price match service?
Unfortunately, we do not offer a price matching service. As a reputable retailer we do our utmost to remain as competitive as we can on the market to ensure our customers get the best value from shopping with us.
I haven't got my delivery confirmation
Make sure you also check your junk/spam folder, as sometimes our emails may end up there! If you still can’t find it and your order hasn’t arrived within our delivery timeframe, please get in touch with our Customer Care Team.
Customer Care Live Chat: [Click here]
Customer Care Email:support@eloozz.com
I didn't get an invoice in my parcel
We've gone paperless so you won't receive any paperwork in your parcel. You'll still get your order confirmation and dispatch via e-mail.
PAYMENT OPTIONS
Where is my order?
Once your order has been dispatched from our warehouse, you’ll receive a dispatch email with a tracking link. You can then track your parcel directly with the courier. Orders are normally dispatched within 1–3 working days. If you can’t find your dispatch email, please remember to check your junk/spam folder.
Customer Care Live Chat: [Click here]
Customer Care Email:support@eloozz.com
Can I cancel or change my order?
Once an order has been placed unfortunately it cannot be cancelled or amended. You can return your order using our free returns service, or you can refuse delivery with the courier. The parcel will then be returned to us and we'll refund you. We’re hoping to be able to cancel or amend orders in the future!
Can I change my delivery address?
Once an order has been placed unfortunately it cannot be cancelled or amended.
Do you offer a price match service?
Unfortunately, we do not offer a price matching service. As a reputable retailer we do our utmost to remain as competitive as we can on the market to ensure our customers get the best value from shopping with us.
I haven't got my delivery confirmation
Make sure you also check your junk/spam folder, as sometimes our emails may end up there! If you still can’t find it and your order hasn’t arrived within our delivery timeframe, please get in touch with our Customer Care Team.
Customer Care Live Chat: [Click here]
Customer Care Email:support@eloozz.com
I didn't get an invoice in my parcel
We've gone paperless so you won't receive any paperwork in your parcel. You'll still get your order confirmation and dispatch via e-mail.
